Table of Content
Introduction
Tollington Lodge ("we", "us") is a residential care home at 146 Milton Road, Weston-super-Mare, BS23 2UZ, operated by Sathya Care Ltd. We are the data controller for the personal information we hold about residents, their families and representatives, people who enquire with us, job applicants and website visitors. This policy explains what information we collect, why we collect it, how we keep it safe, and the rights you have under UK data protection law — the UK GDPR and the Data Protection Act 2018.
Privacy Policy
Your trust matters to us. When you share personal information with Tollington Lodge — whether you are enquiring about a place, arranging care for a relative, or already part of our home — you can expect it to be handled lawfully, fairly and with care. We only collect what we need, we keep it secure, and we never sell your information. Where we handle health or care information, we treat it as "special category" data, with the extra protections required by the UK GDPR.
Information We Collect
Contact details — your name, address, phone number and email, given when you enquire or arrange a visit.
Care information — the health, medical and support needs of a prospective or current resident, shared with consent so we can provide safe care.
Enquiry and funding details — what you tell us about care needs and how a stay would be funded.
Website data — basic technical information, such as your IP address and the pages you visit, collected when you use this site.
How We Protect Your Data
We take the security of your information seriously. Access is limited to staff who need it for their role, records are stored securely, and our team receive regular training in confidentiality and data protection. We keep information only for as long as we need it, in line with our obligations for care records.
Your Rights
Under UK data protection law you have rights over the information we hold about you. You can ask to see it, ask us to correct it if it is wrong, and in certain circumstances ask us to delete it or restrict how we use it. You can also object to certain uses and withdraw any consent you have given.
To make a request, or to ask anything about how we handle your information, email darshini@tollingtonlodge.co.uk or call 01934 620630. We will respond within one month.
Access — see the personal information we hold about you.
Correction — ask us to put right anything inaccurate or incomplete.
Erasure or restriction — ask us to delete or limit how we use your information, where the law allows.
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk — though we would always encourage you to speak to us first so we can put things right.
International Data Transfers
Your information is stored and processed in the United Kingdom. If that ever changes, we will make sure it stays protected to the standards required by UK data protection law.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in the law or in how we work. Any updates will appear on this page, so please check back from time to time.
How We Use Your Information
We use your information only for reasons connected with providing and running our care home, including:
Responding to enquiries and arranging visits, respite stays and admissions.
