Our philosophy of care

Our philosophy of care is to understand and respect each person’s individuality and provide everything they need to live a dignified and fulfilling life.

We enjoy getting to know our residents and watching them to relax into life in our home. As they get to know us, we carefully gather as much information as we can to learn all the important things that enable us to respond to them as individuals.

We work with our residents and their families to create an individual care plan, which is then reviewed on a regular basis. The care plan provides detail on every element of day-to-day life, identifying key areas where help is needed and ensuring residents preferred routines can be maintained. We ask about our residents’ interests and, wherever possible, will ensure our activities co-ordinator adds something relevant to our activities programme. We like to know our residents’ history and where they have lived, so we can identify places they might mention and stimulate conversation about their life.

Our carers understand how a hand on a shoulder or taking someones arm can give added confidence. Human contact engenders emotions of genuine warmth and well-being in the same way a smiling face is welcoming and encouraging.

Importantly, we always ensure we have ample carers throughout the day and night. In addition, we are working in partnership with local GPs and district nurses who call on us whenever needed.